Question 1

Do your resume writers have experience in my industry?

Accepted Answer

We have experience writing resumes in most career fields and industries. This is possible because everyone who writes for Resume People is from the recruitment industry. This means that our resume writers speak with hiring managers and business owners on a daily basis and we know exactly what they are looking for in an application! How? They tell us! Once your order is placed, our management team will assign your project to the most suited resume writer to give you the best possible advantage in securing an interview. 
 Our experience includes, but is not limited to: • Accounting & Finance • Administration & Office Support • Arts & Entertainment • Building & Construction • Call Centre & Customer Service • Community Services • Design & Architecture • Education & Training • Engineering • FMCG • Government & Defence • Graduate Programs • Hospitality & Tourism • HR & Recruitment • Insurance & Superannuation • IT & Telecommunications • Legal • Manufacturing, Transport & Logistics • Media & Communications • Medical & Healthcare • Mining • Not-for-Profit / NGOs • Project Management • Real Estate & Property • Sales & Marketing • Self-employment • Sport & Recreation • Trades & Other Services

Question 2

Who are your services suitable for?

Accepted Answer

We have written thousands of resumes for a vastly varied clientele ranging from students to CEOs. We always match our clients with the writer who has the most experience in their field. Our services suit everyone looking for a professionally written resume.

Question 3

Why hire a professional to write my resume?

Accepted Answer

Professional writers possess significant experience in writing captivating and compelling documents that result in job seekers being invited to interviews. The experts at Resume People know how to craft a powerful document that will effectively highlight your qualifications, achievements, experience and skills, making your resume jump out to potential employers. We guarantee you a well-written and result-oriented resume. No matter which industry you work in, your documents will be written by a certified writer and recruitment specialist.

Question 4

CV & Resume - is there a difference?

Accepted Answer

In the US and Canada, a resume is the standard for job applications. This is usually a 1-2 page career overview document. In the UK and Europe, a CV is the standard for job applications and typically goes into more detail than a North American resume.

Question 5

How do I get started?

Accepted Answer

To book in your resume follow these steps:  1. Click the “ORDER NOW” button on the package you wish to proceed with  2. Add the product to your cart, or split the cost over 2 months 3. Complete your checkout 4. Follow the link on your order confirmation page to upload your career history details

Question 6

What happens when I've placed my order?

Accepted Answer

On completion of your checkout you'll be redirected to our writers portal where you can upload your existing resume or complete our quick career questionnaire. Once this step is complete, your project will be activated, and we'll assign you a writer the same day.

Question 7

Do you offer discounts?

Accepted Answer

From time to time we will run promotions on our resume package services giving you the opportunity to receive even better value from us. If we are running any promotions these will be displayed on our services page. Our website prices are final. We do not negotiate on the prices advertised online.

Question 8

Can I place my order by phone?

Accepted Answer

Yes - give us a call on +1 800 892 9498 to book in your project.

Question 9

Is my online payment secure?

Accepted Answer

Yes! Our website uses SSL meaning your connection to our site and all information uploaded is secure. We also run McAfee Website Protection on our site to protect your information even further. We use Stripe to process our payments which means we don't see your card details. Your payment is processed directly through Stipes' encrypted server giving you the protection of the world's largest payment merchant.

Question 10

I haven't received my order confirmation email.

Accepted Answer

Please check your junk/spam folder. Your order confirmation email is automatically sent to the email address you provide on the placement of your order. If you have entered an incorrect email address please contact our support team.

Question 11

How quickly will I get my new documents?

Accepted Answer

On assignment of your project, your resume writer will schedule your initial consultation call. Once this strategy consultation has been completed and your resume writer has all the information they need, you can expect your first drafts within 2 business days. Revisions take a further business day. Each client's requirements are different but our average project completion time is around 5 business days, allowing time for revisions.

Question 12

Who will be working on my resume? How do we communicate?

Accepted Answer

We've cherry-picked the industry's top talent since 2011, recruiting an elite team of senior HR managers, veteran specialist recruiters and Canada's leading career coaches with over 400 years of combined industry experience. Our in-house recruitment and training program ensures our entire team possess an unmatched expertise in over 65 industries and are more than qualified to craft you a world-class resume, regardless of your industry and profession.  The first stage of our process is to conduct a strategy consultation call with you. This can be completed over the phone or via Zoom and typically lasts around an hour. Throughout the entire process you can communicate via phone, Zoom or online chat within your account. All of our resume writers are Australian based and work Monday - Friday.

Question 13

Where will my resume writer be based? Do I need to come to your office?

Accepted Answer

Our resume writers are based throughout Canada, some work within our offices, and some work remotely from home. Because we assign your project to the most suitable resume writer in our business they may not be based in your local office. However, our resume consultations are completed on the phone, via Zoom or through our online chat to speed up the process and reduce costs.

Question 14

Do you write resumes for people outside of Canada?

Accepted Answer

Yes we do. Resume People Canada is part of Careers Expert Group LLC, an international company with regional offices in Australia, the UK, the US, Ireland, New Zealand, Hong Kong, United Arab Emirates and Singapore. If you are based in one of these countries we recommend ordering directly from that office. If you are moving to Canada or not based in one of these countries, we would be happy to complete your project from our Toronto head office.

Question 15

Can I ask for revisions? How long do they take?

Accepted Answer

Yes! Unlike budget services we don't limit your revisions. We strive to create the perfect resume for every client, and we don't stop working until that's exactly what you have.   Your resume writer will deliver requested revisions by 5pm, the following business day, providing they have had the opportunity to clarify any extra information they require with you.

Question 16

Can I have multiple designs/versions of my resume?

Accepted Answer

If you require multiple designs of your resume, this will incur our resume redesign fee of $65 for each version which can be purchased here. If you wish to change the written content of your new resume for different applications you will be required to purchase additional time for your writer at $65 p/h which can be done here.

Question 17

Will I be able to edit my documents in the future?

Accepted Answer

Absolutely! We understand more than anyone the importance of keeping your resume or CV up-to-date while also adjusting it to particular vacancies. After you confirm your acceptance of the order, we deliver the final documents in PDF and Microsoft Word 2019 formats which you can edit anytime.

Question 18

What will my resume look like?

Accepted Answer

We have 6 designs that you are able to choose from which can be found here. When engaging our services you will have the option to select a preferred style/design for your new resume. If your assigned writer advises against your selected design and doesn't believe it is suitable for your profession/industry they will let you know during your consultation call where you can agree on another design. Please note we do not work from templates, your resume will be designed around the written content of your professionally written resume.

Question 19

Is there a time limit when working with you?

Accepted Answer

There is no time limit and we will keep working on your documents until you are 100% happy. However, to maintain and manage our writer's workload, we do ask you to close your project out once you are satisfied with your documents. If we do not hear from you within 14 days after submitting your new documents our platform will automatically close your project due to inactivity.

Question 20

Do Resume People® give any guarantees

Accepted Answer

We guarantee that you will be invited to more interviews within 60 days of delivery of your final resume. If you don't, your resume writer will rewrite your career documents again and complete any necessary changes free of charge. We are always here for you; our customer service is what sets us apart from everyone else.

Question 21

Once I've placed my order can I request a refund?

Accepted Answer

This depends.​  Careers Expert Group (CV People & Resume People) provide professional bespoke writing services. There is no trial or grace period after purchasing a writing service. A considerable amount of time and effort goes into critiquing, researching, drafting, writing and proofreading your new documents. It is this time that you are purchasing, rather than a physical product. As resume writing is a bespoke and tailored service, we are unable to offer full refunds once your project has been assigned to a writer. Our refund policy is as follows:​  • If you wish to cancel your order before your project has been assigned to a writer, we will issue you a full refund minus our payment processing fee of 10% of the original order value. This covers the cost of us accepting your payment and the time taken to process your refund and cancel your project.  • If you wish to cancel your order while it is being drafted, please contact your writer as soon as possible. They will inform you how many hours they have worked on your project thus far, and we will charge you for work already completed at an hourly rate ($65 p/h).  • If you wish to cancel your order after you have been sent the first drafts of your documents, we will not issue a refund unless we are in breach of our own terms and conditions. We will, however, work on your project until you are 100% happy or reassign your project if required.  • Under no circumstances will we issue monetary refunds after 60 days from the placement of your order. Refunds that are approved by our Chief Operating Officer for orders placed more than 60 days ago will be issued by way of a credit voucher which can be redeemed on our website, with no expiry date. 
Like any bespoke writing service, you should expect multiple drafts and revisions before a finished product is available. To ensure satisfaction with your final documents, we offer a 100% satisfaction guarantee. Our writers will work with you throughout the revision process until the final draft is to your satisfaction. ​  In no event will refunds be issued if deadlines are missed. Project lifecycles are unique to each individual's needs and specifications. While first drafts are submitted within two business days of your initial consultation, we recommend starting the process at least ten business days before application deadlines to ensure your documents reflect your own skills and experience and are tailored toward the position you are applying for.

Question 22

What if I'm not happy with my resume?

Accepted Answer

Your resume writer will keep working on your professional resume until you are 100% happy. Sometimes this will require you to list out edits in your account chat or over the phone, our writers will create your documents based on current standards to give you the best chance of securing an interview. If this isn't what you want, you will need to explain in detail to your resume writer how you want the resume written. If, after multiple drafts, you still aren't happy with the resume, please contact our office and we will assign your project to another resume writer free of charge.

Question 23

What's the difference between CV People's premium service and a budget resume service?

Accepted Answer

When engaging a professional resume service there's typically two types of company you'll come across.   "Budget resume mills" outsourcing to freelance writers, typically charging $100 - $300, and churning out hundreds of resumes per week.  "Premium bespoke services" such as ourselves, employing the industry's top talent, typically charging $400 - $800 and working with only a handful of clients at any one time.  If you are looking for a fast, budget service, a resume mill may be an option for you. However, the likelihood is you're probably best saving your money and doing it yourself. These operators typically outsource to non-native English speaking countries where labour is cheap and quality is poor. They don't include consultation calls, and limit revisions, producing templated, rushed resumes that aren't an accurate reflection of their clients skills, experience and achievements.  With competition for jobs at an all time high, a bespoke, professionally written, ATS optimised resume is the only way to guarantee more interviews. This is the level of service you can expect when engaging Resume People®.

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Frequently Asked Questions

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