When you engage us to help with your career, you trust us with your personal and professional information. We help safeguard that data and protect your privacy by using industry-leading technology and practices.
This privacy policy explains how Careers Expert Group Pty Ltd, trading as Resume People ("Resume People", "we", "us"), collects, uses, stores and discloses personal information. We handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
By using our website or services, you agree to your personal information being handled as described in this policy.
The information we collect depends on how you deal with us. It may include:
Your resume or consultation may include sensitive information, such as health information, membership of a professional association or union, or details of your background. We only collect sensitive information with your consent, and only use it to write your documents and provide the service you have asked for. Please only share what you are comfortable including.
We collect personal information directly from you when you:
We also collect some information automatically through cookies and similar technologies when you use our website (see Cookies and analytics below). If someone else gives us your information, such as an employer arranging outplacement support, we will handle it in line with this policy.
We use your personal information to:
We do not sell your personal information.
We share personal information only where needed to provide our services or run our business, including with:
We do not send your resume to employers or recruiters without your permission.
Some of our service providers store or process information outside Canada, including in Australia, the United States, the United Kingdom, the European Union and other countries where their servers are located. Information processed outside Canada may be subject to the laws of those countries. We take reasonable steps, including contractual protections, to make sure these providers handle your information in a way that is consistent with PIPEDA.
Our website uses cookies and similar technologies to remember your preferences, understand how visitors use the site, and measure the results of our advertising. This may include Google Analytics and advertising tags from Google, Meta, LinkedIn and Microsoft. When you arrive from an advertisement, we may record the advertising click identifier with your enquiry so we can measure which campaigns work.
You can block or delete cookies in your browser settings, and you can manage ad personalization in your Google, Meta, LinkedIn and Microsoft account settings. Some parts of the website may not work as intended if cookies are disabled.
If you have given us your details, we may send you emails or messages about our services. Every marketing email includes an unsubscribe link, and you can also ask us to stop at any time by contacting us. We will still send you messages about any service you have purchased.
We store personal information electronically with reputable cloud providers and take reasonable steps to protect it from misuse, interference, loss and unauthorized access, modification or disclosure. These steps include access controls, secure transmission, and limiting access to the people who need it to deliver your service.
We keep personal information only for as long as we need it for the purposes in this policy, including handling revisions and guarantee claims, and to meet our legal and tax record-keeping obligations. After that we securely delete or de-identify it. You can ask us to delete your resume and documents at any time, subject to those obligations.
You can ask for access to the personal information we hold about you, or ask us to correct it, by contacting us using the details below. We will respond within a reasonable time, usually within 30 days. If we refuse a request, we will tell you why in writing and how you can complain.
If a breach of security safeguards involving your personal information creates a real risk of significant harm to you, we will notify you and report it to the Office of the Privacy Commissioner of Canada, as required by PIPEDA.
If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada at priv.gc.ca or on 1-800-282-1376.
Privacy Officer, Resume People (Careers Expert Group Pty Ltd)
Email: support@resumepeople.ca
Phone: +1 800 000 0000
Post: 720 King St W, Suite 2000, Toronto, ON M5V 3S5
We may update this policy from time to time. The current version will always be on this page.
Last updated: October 2026.
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